Legal
Terms of Service
The terms that apply to your FMHub Global account and membership.
Last updated: 1 November 2026
1. About these terms
These terms apply when you use fmhubglobal.com or any FMHub Global membership ("the Service"), operated by FMHub Global Ltd. By creating an account or subscribing you agree to them. Our Privacy Policy explains how we handle personal data.
2. Accounts
An account is required to use FMHub Global at every membership level, including Free, and must be registered with a company email address — personal webmail (such as Gmail, Hotmail, Outlook or iCloud) is not accepted unless we have approved your address in advance. You must give accurate details, keep your password secure, and not share your login. Each membership is for one named person. Business plans can add users at £8.99 per user per month and Enterprise plans at £7.99 per user per month for up to 200 added users; each added user has their own account under their own company email. You are responsible for activity under your account.
3. Memberships, prices and billing
- Current tiers and prices are shown on the Membership page. Prices are in GBP and include any applicable VAT unless stated otherwise.
- Paid memberships are billed in advance, monthly or annually, through Stripe, and renew automatically until cancelled. We do not offer free trials of paid tiers.
- Free trial: Free accounts created on or after 1 November 2026 can use the Service for 7 days from sign-up. After that, to keep using the Service, you can become a founding member or apply for a paid membership; until then you can still sign in to your account page to do so. If you have applied and are waiting for our decision, you keep access until it is made. Free accounts created before 1 November 2026 are not affected.
- Professional, Business and Enterprise memberships start with an application, which we review. You can subscribe once it has been approved, and Business and Enterprise members first confirm their company details. Stripe collects your billing address and payment details when you subscribe.
- Founding Member pricing: the founding price is offered to the first 100 paying members in each of the United Kingdom, UAE, Qatar, Saudi Arabia and Turkey, first come, first served. Members who join in the founding cohort keep their founding price for as long as their membership stays continuously active. If you cancel, or your membership lapses through non-payment, the founding price ends and cannot be reinstated.
- We may change standard prices for new or renewing members with at least 30 days' email notice. A change never applies to a billing period you have already paid for.
4. Cancellation and refunds
You can cancel at any time from your account's billing portal. Cancellation takes effect at the end of the current billing period, and you keep access until then.
Refunds are at our discretion. If you think one is warranted, email admin@fmhubglobal.com and we will consider it case by case.
This does not affect your statutory rights. If you are a consumer, you have a 14-day right to cancel a new subscription; if you start downloading or using paid content during those 14 days, you agree that this right ends once that digital content is supplied.
5. Templates, tools and content
- All templates, guides, tools and other content on the Service are owned by FMHub Global or its licensors and are protected by copyright.
- Free accounts can download one template (the PPM Schedule). Paid memberships at every tier, including Business and Enterprise, include up to 3 template downloads per user per month. Members can buy up to 2 additional downloads per month; unused downloads do not roll over.
- Your membership gives you a personal, non-transferable licence to use downloaded templates within your own work and organisation. You must not share, copy, forward, resell, redistribute or publish them, or give access to them, to any other person or organisation without FMHub Global's prior written approval (request it at admin@fmhubglobal.com), and you must not remove copyright notices or watermarks. Breach may lead to suspension or termination of your account.
- White-label or resale rights are available only under a separate written agreement.
6. Not professional advice
Content on FMHub Global, including FMHub AI responses, assessments, community posts and summaries of legislation and standards, is general guidance only. It is not legal, regulatory, engineering or other professional advice. FMHub explains third-party standards (such as ISO, SFG20 and BICSc) in its own words and does not reproduce them. Always check the current official source and take qualified advice before acting. You remain responsible for the compliance of the sites you manage.
7. Community and supplier listings
You must follow the Community Rules & Standards when posting. We may remove content or suspend accounts that break them. Supplier listings are submitted by suppliers. Verification shows that we have done the checks described on the listing, but it is not an endorsement or guarantee of any supplier's work. Any contract you make with a supplier is between you and that supplier.
Supplier contact. Members may choose to be contactable by suppliers whose listings we have accepted. Suppliers who use the supplier area must contact members only about relevant facilities management services, only through FMHub, with accurate information about themselves, and must not send bulk or repeated messages, use the area to collect email addresses, or contact anyone who has asked not to be contacted. We limit how many messages a supplier can send, and we may remove a listing or suspend an account that breaks these rules.
8. Acceptable use
Don't misuse the Service. This includes trying to gain unauthorised access, scraping or bulk-downloading content, getting around download limits or paywalls, or uploading anything unlawful or infringing.
9. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited. Otherwise, we are not liable for indirect or consequential loss, or for loss of profit, business or data. Our total liability in any 12-month period is limited to the fees you paid us in that period.
10. Suspension and termination
We may suspend or close an account that seriously or repeatedly breaches these terms. We will usually warn you first. You may close your account at any time.
11. Changes to these terms
We may update these terms. For material changes we will give account holders at least 30 days' notice by email. If you keep using the Service after the change takes effect, you accept the updated terms.
12. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you also keep any mandatory protections of the country where you live.